Privacy Policy

Last updated: January 2024

Introduction

falcon-myth is committed to protecting your privacy and ensuring the security of any personal information you provide to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our services.

By using our website or services, you consent to the data practices described in this policy. If you do not agree with the terms of this Privacy Policy, please do not access our website or use our services.

Information We Collect

We may collect information about you in various ways. The information we may collect includes:

• Personal Data: Name, email address, postal address, and other contact information you voluntarily provide when submitting enquiry forms or requesting quotes.
• Project Information: Details about your renovation project, property specifications, and service preferences that you share with us.
• Usage Data: Information about how you access and use our website, including your IP address, browser type, pages visited, time spent on pages, and referring website addresses.
• Cookies and Tracking: We use cookies and similar tracking technologies to collect information about your browsing activities. See our Cookie Policy for more details.

How We Use Your Information

We use the information we collect for various purposes, including:

• Responding to your enquiries and providing quotes for renovation services
• Communicating with you about your projects and our services
• Improving our website and services based on user feedback and behaviour
• Sending periodic emails regarding your project or other services we offer (with your consent)
• Analysing website traffic and usage patterns to enhance user experience
• Complying with legal obligations and protecting our rights

Disclosure of Your Information

We may share your information in the following situations:

• Service Providers: We may share your information with third-party vendors and service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, and customer service.
• Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
• Legal Requirements: We may disclose your information where required to comply with applicable law, governmental requests, court orders, or legal processes.
• Protection of Rights: We may disclose information to protect and defend our rights, property, or safety, or that of our users or others.

Data Security

We implement appropriate technical and organisational measures to protect the security of your personal information. However, please be aware that no method of transmission over the internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. The retention period may vary depending on the context of the processing and our legal obligations.

Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access and receive a copy of your personal data
• The right to request correction of inaccurate personal data
• The right to request deletion of your personal data
• The right to object to or restrict processing of your personal data
• The right to data portability
• The right to withdraw consent at any time

To exercise any of these rights, please contact us using the details provided below.

Third-Party Websites

Our website may contain links to third-party websites and services that are not owned or controlled by falcon-myth. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. We encourage you to review the privacy policies of any third-party websites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

falcon-myth
Level 4, 287 Collins Street
Melbourne VIC 3000
Australia

Email: [email protected]